Virtual PA Services

Many companies choose to use a virtual PA service, sometimes for very different reasons. Sometimes it can be as a cost-cutting exercise and other times purely to improve customer service. Listed below are the main reasons that companies choose our service:

Call Overflow

Whether your business has a receptionist but too many calls for them to handle or no receptionist at all, a virtual PA service can be used as an overflow for your calls. It's down to you, the client, how you decide which calls are to be answered by the virtual PA operators. Some companies choose to divert when their lines are engaged only, others when their phone is unanswered after x amount of rings. Some even use the the service to cover just their lunch period and at no other time of the day, others decide to send all calls through. The service is very flexible and can be tailored for your individual needs

Diary Management

Many of our clients require us to handle their diaries, in particular we have a number of doctors that work from various locations and surgeries.Our webdiary allows access by both you and our virtual PA operators simultaneously so that we can book, re-arrange and cancel appointments for you.

Marketing Response

When you run a marketing or other campaign, every enquiry and phone call is hard earned and precious. Why would you risk losing them by not having an adequate telephone resource to field all your enquiries? Our experienced virtual PA operators will answer your new enquiries to make sure that you and your business get the full benefit of your marketing spend.

Order Line

Even with the growth of the internet an online trading, many customers still feel safer and happier in picking up the phone a speaking to a human being to make an order. Our service is flexible enough to be tailor made for each companies particular order enquiries whether the caller is looking to place an order, track an existing order or cancel, our operators are always on hand to help your clients.

Remote Reception

Whether you need some calls answered or all calls answered we can help. Working as either an overflow for your existing call handling arrangements or by taking all your calls, the remote reception is ideal for all sizes of business. Messages can either be emailed or txted through to the relevant department/person or if requested calls can be transferred to the relevant department/person just like an inhouse receptionist.

Call Answering Service

Many companies choose to use a virtual PA service to provide a facility for their customers to contact them regarding queries about products and services offered. To offer this facility inhouse would be highly expensive and would also bring with it severe time constraints. Virtual PA operators can help callers looking for further info on your products, opening times, confirmation of company details, wishing to speak with you or someone in your company. Read more about our call answering service

If you would like a free, no obligation trial of our virtual pa service then please either email us at info@toomanycalls.co.uk or call us on 0845 123 7595

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